When all else fails – RFTM (Reach for the Manual)

When all else fails – RFTM (Reach for the Manual)

As UX professionals, we design products and experiences that are intuitive, easy to use. What happens when a product is released that isn’t clear, and users have to reach for the manual? If you have any interaction with the Software Development industry, it’s likely that you’ve heard of the Agile Methodology. Agile focuses on smallContinue Reading

The UX of Cash: How User Friendly is it?

The UX of Cash: How User Friendly is it?

A recent trip abroad got me thinking a lot about money, partially how much I was spending, but mostly about the usability of the pieces of paper and metal in our pockets that we use and collect. So, I thought I would share my opinions on the usability of cash, calling out a few offenders,Read more

5 Things to Consider When Conducting Usability Testing on Mobile Devices

5 Things to Consider When Conducting Usability Testing on Mobile Devices

When it comes to repeatedly creating exceptional user experiences, there are few tools in the UX practitioner’s toolbox as critical as usability testing.  As mobile has become such a crucial domain for User Experience, mobile usability testing has played a critical role in shaping the usability of mobile experiences.   In this article I will discussRead more

Visual Design for Mobile Banking Apps

Visual Design for Mobile Banking Apps

For years I’ve been taking advantage of doing my personal banking online in the comfort of my own home. It was a transition that was easy to make with the prospect of avoiding long lineups at my local branch along with other inpatient clients trying to get on with the business of day-to-day life. RecentlyRead more

Lean UX: the what, the how, the where

Lean UX: the what, the how, the where

“Are you ‘lean’?” is what somebody asked me recently. The timing for this was pretty lousy so just after Christmas and I nearly replied with a ‘not as lean as before Christmas’ when I realised that the question referred to our way of working as a company. The answer depends on what you mean byRead more

UX Insight: Measure Twice, Cut Once

UX Insight: Measure Twice, Cut Once

I recently attended a large UX conference – lauded as one of the largest in Canada. It was an enjoyable couple of days with some well-known and soon-to-be well known speakers. The audience was a good mix of client side and consultant side UX junkies. If we could only get a few more product, marketingRead more

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