My introduction to the world of human factors and usability testing was through a book entitled, “Set Phasers on Stun: and other true stories of design, technology, and human error” by Steven M. Casey. Set Phasers on Stun is a collection of short stories where the misalignment between the design of technology and user behaviourContinue Reading
We often travel for the work that we do here at Akendi, so hotel and travel arrangements are nothing new to us. It becomes routine after a while, but once in a while I do encounter an odd situation that gives me pause to consider how things could be done better. If you produce aRead more
The benefits of following a process are known far and wide by those that have one. In UX specifically, a UX process can help align departments and timelines, define partnerships and roles, and induce collaboration.It can mean the difference between a product that lives and a product that dies. Let’s apply this in life andRead more
There is a growing sentiment that Storytelling is a thing in User Experience land, and that it’s something we need to take notice of and somehow integrate into the work we do in projects. To dig a little deeper into UX Storytelling, I did a little informal research of my own and found that aboutRead more
Often misunderstood or completely overlooked, Information Architecture is “a structural design of shared information environments” as stated by The Information Architecture Institute. It’s what helps you understand your surroundings and navigate more efficiently – or find what you’re looking for. In the realm of user experience, there are 2 fundamental requirements for doing information architectureRead more
An icon is a graphic symbol representing and object, action or idea. They are an integral part of our visual language providing clear, recognizable and memorable meaning wherever they are applied, whether on a sign, logo, or user interface (UI). Let’s crack open the black box of icon design as we look at 5 keyRead more
Akendi is a product strategy, user experience design and usability research firm. We are passionate about the creation of intentional experiences – whether those involve digital products, physical products, mobile, service or bricks-and-mortar interactions. We work shoulder-to-shoulder to optimize the experiences you deliver. Akendi Corporate Overview (PDF).
Experience Thinking innovation firm in Product UX Strategy, User Experience Design & Usability Testing for Companies: New York, Boston, San Jose, California.