Shaun Illingworth

Akendi Alumnus

Why Poor Customer Experiences Are Still So Common

By Shaun Illingworth

When companies fail to invest in connecting to users, the fallout is significant. In 1998 Joseph Pine and James Gilmore published Ã¢â‚¬Å“Welcome...

By Shaun Illingworth

Being a Ã¢â‚¬Å“UX consultantÃ¢â‚¬Â is a big deal these days. More and more, companies are (finally, sigh!) looking to improve their customer...

By Shaun Illingworth

I recently attended a large UX conference -� lauded as one of the largest in Canada. It was an enjoyable couple of days with some well-known an...

By Shaun Illingworth

Innovative organizations are risk-taking by nature. And some organizations are simply more apt to take risks. Many 'Innovator of the Year' lists...

By Shaun Illingworth

Recently, I enjoyed a fantastic vacation in the tropics with my family. The travel was long, with three connections and over twelve hours in...

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