Improve Post-Pandemic UX Workspace Design with Experience Thinking
Q: What does your office design say about your company culture in 2022? A: The foundation of Experience Thinking is understanding human...
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We talked to our users. Now what?
Congratulations! You've completed a research study, which found a bunch of recommendations for your product or service, has been presented to...
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Top 10 UX Blogs of 2017
To celebrate the new year we've rounded up our top 10 most read blogs of 2017: 1. The Art of Asking Questions The quality of the information...
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UX Researchers are worth their weight in gold!
Does your company have an experience researcher? The answer is probably no but if you had one then she or he would be worth their weight in gold...
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5 User Experience Research Tips You Can’t Afford To Ignore
There was a great post in my Linkedin feed recently by Luke Wroblewski of Google, with some simple and powerful stats. It's a great post with...
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The Art of Asking Questions in UX Research
Surveys, interviews, usability tests and other UX research methods are meant to elicit information to help us clearly understand a user/customer...
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Empathy in UX Design
Empathy is a popular term in user experience design nowadays. Many sources recommend that designers need to first empathize with users to create...
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The Trials of Boaty McBoatface: Achieving balance between customers, users and business
At the time of writing this blog I am facing a real dilemma, nay even an existential crisis.  I am torn between addressing two pressing and...
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The Power of Three
Is three the magic number? Culturally, and historically, the number three is very significant. In Christianity, there is the Holy Trinity...
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Exploring the Design Principle of Hope
This is a time of year when I have extra and renewed hope. It's a very happy time for me and my family where we share a sense of hopefulness...
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What do Tamagotchis, Furbies, and Smoke Alarms All Have in Common?
The Tamagotchi As a young child in the 90's with no dog, I desperately wanted a Tamagotchi. Desperately. The pocket-sized virtual pet promised all...
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Trust Me, Visual Design Matters
A look at how sharing-economy giants, Uber and Airbnb, differ in their approach to garnering trust through messaging and visual design. We're...
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Strategy – Can a product have a vision and mission?
If you look around at product design processes, you find out that there are almost as many as there are products. While some differ simply in...
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Stepping Into Their world – How Improvisation Helps Us Become Better Designers
A few years back I ran a workshop at a summer camp for high school students on the topic of user centered design (UCD), which probably doesn't...
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Investing in UX Research: Increasing the Quality of Requirements
In my UX consulting life I go through many, sometimes brief, cycles of meeting a potential new client, talk about what their pain points are, what...
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